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Reviews of Chase Suite Hotel - El Paso, Texas
Reviews

Hear From Our Guests

Explore our guest experiences and discover insights and testimonials highlighting our exceptional service and amenities. Dive into our hotel El Paso reviews to understand why guests choose us for their stay.

All Reviews

Guest   •   July 04, 2026

Good place to stay, ...

Good place to stay, very close to airport and base.
Service
Quality
Cleanliness
Guest   •   July 03, 2026

I accidentally had a ...

I accidentally had a package shipped to the hotel after I had left, and after a good bit of back and forth on how exactly to retrieve my package, Lauren came to the rescue! She went above and beyond, and even followed up personally with me! The most incredible, amazing part of this is that she doesn't even work at the front desk, she just happened to take my call and made it her personal mission to take care of me. Thank you, Lauren!
Service
Quality
Cleanliness
Guest   •   July 02, 2026

Stayed here plenty of ...

Stayed here plenty of times and highly recommend! The rooms are amazing, they provide various amenities and the fireplace is a great welcome! The kitchen provides plates, dishes and surprisingly enough pots and pans for cooking. Only downside is the staff can be difficult to deal with as they once had trouble finding my reservation. I had gotten charged twice during one of my stays, when I went to discuss the issue at the front desk the man working there was so inconvenienced and would not help believing I was talking about the deposit. It wasn’t until I showed him the two charges in my bank account that he finally got on the computer to check and refunded my second charge.
Service
Quality
Cleanliness