Frequently Asked Questions

You must provide a major credit card at check-in to secure your room charges and incidentals. All stays require a $250 security deposit. The credit card will be authorized at check-in for the deposit. This deposit will be refunded upon check-out and room inspection.

We are committed to providing a safe and peaceful place for the well-being of our guests, visitors, and employees. As such, WE STRICTLY ADHERE to our NO PARTY POLICY.

Yes, we have a complimentary shuttle service at the Chase Suite Hotel El Paso. You can use the service to go anywhere within a 5-mile radius of the hotel, including to and from the airport. You must pre-arrange the shuttle service with our Front Office staff.

Cancellations made after 3pm the day prior to arrival are subject to a fee that equals to 1 night room charge and tax. Failure to arrive and check-in at the hotel will be treated as a No Show and will incur a fee that equals to 1 night room charge and tax.

Chase Suite Hotel is a non-smoking hotel. We are committed to providing a safe and healthy place for the well-being of our guests, visitors, and employees. As such, we strictly adhere to this policy. This non-smoking/vaping policy applies to all areas of the hotel occupied by our guests and employees.

Smoking and/or vaping is permitted only in a designated outdoor space. Please ask our Front Desk for the exact location. We will assess a fee of $250 to guests that smoke in the guest rooms.

Chase Suite Hotel El Paso does not have elevators. Please note that our two-bedroom suites are located on the second floor and are accessible by stairs.